Privacy

Last updated 9 October 2026

This page explains what personal data Tednes M handles when you are a customer, when you contact us and when you use this website, and what your rights are.

Who is responsible

Tednes M, Myrullvegen 14, 4353 Klepp Stasjon, Norway, is responsible for the personal data described here. Questions and requests go through our Connect page.

Two different roles

Your customer relationship with us. For the details we need to run your account, we decide how the data is used and are responsible for it (the "controller").

What you store with us. The email in your mailboxes and the files in your storage belong to you. We only store and move them on your instructions (as your "processor"). We do not read, analyse or use that content, except where it is technically necessary to deliver the service, for example automatic spam and virus filtering, or where you ask support to look at a specific problem. Business customers who need a data processing agreement can get one from us.

What we handle

• Customer details: name, company, address, email, phone and billing information.
• Account data: user names, mailbox names and settings. Passwords are stored only in protected (hashed) form.
• Content you store: email and files, handled on your behalf as described above.
• Technical logs: IP addresses, times, and for email the sender, recipient and delivery result. We need these to deliver the service, find faults and stop abuse.
• Support and contact: what you write to us in the contact form, by email or in the support chat, and what we answer.

This website and the tools

• Tools that run in your browser (the certificate tools, the password generator, the email header reader, the SPF and DMARC builder and the QR code maker) do their work on your own device. The certificates, keys, passwords and text you give them are not sent to us.
• Lookup tools (DNS lookup, mail domain check, SSL checker and whois) send the domain name or address you ask about to our server, which performs the lookup. To prevent misuse we count lookups per IP address; those counters are deleted within an hour. We do not keep a record of what you looked up beyond ordinary server logs.
• Move your email uses the passwords you enter only to carry out the transfer. They are not stored and do not appear in logs.
• Cookies: we use no advertising or analytics cookies. Our network provider may set a strictly necessary security cookie, and the support chat keeps a session identifier while you use it.

Why we are allowed to

• To deliver what you have ordered: customer details, account data and support (performance of a contract).
• To keep the services secure and working: technical logs and misuse protection (our legitimate interest).
• Because the law requires it: accounting records.

How long we keep it

• Customer details and account data: for as long as you are a customer. Accounting records are kept for as long as Norwegian bookkeeping rules require.
• Content you store: until you delete it or the agreement ends. After the agreement ends it is deleted within 90 days.
• Technical logs: 180 days.
• Backups: 360 days.

Who else handles the data

We do not sell personal data and do not share it for marketing. We use these suppliers to deliver the service:

• Cloudflare delivers and protects this website, and therefore sees the IP addresses of visitors.
• Google Fonts supplies the typefaces on this website. Your browser fetches them directly from Google, which therefore sees your IP address.

We hand data to public authorities only when we are legally required to.

Where it is stored

Customer email and files are stored in Europe.

Your rights

You can ask to see the personal data we hold about you, have it corrected or deleted, have its use restricted, object to its use, and receive a copy in a common format. Write to us through the Connect page and we will answer within 30 days.

If you believe we handle your data wrongly, you can complain to the Norwegian Data Protection Authority, Datatilsynet, at datatilsynet.no.

Changes

We update this page when what we do changes. The date at the top shows the latest version. Customers are told about significant changes by email.