Terms of service

Last updated 9 October 2026

These terms apply between Tednes M, Myrullvegen 14, 4353 Klepp Stasjon, Norway ("we"), and the customer ("you") for the hosting, email and storage services we deliver. If we have agreed something else with you in writing, that agreement comes first.

1. The services

We deliver the services described in your order: web hosting, email, secure file storage, or a combination. We may improve and change how the services are delivered, as long as what you have ordered is not made materially worse.

2. Your account

You are responsible for keeping your passwords secret, for what your users do with the services, and for the content you store and send. Tell us straight away if you suspect that someone else has access to your account.

3. Acceptable use

The services may not be used to:

• send spam or other bulk email to people who have not asked for it;
• store or spread malware, phishing pages or other content made to deceive or harm;
• break the law, or infringe other people's rights;
• attack, scan or overload our systems or anyone else's;
• use far more resources than the service is intended for, to the detriment of other customers.

If this is broken we may suspend the service at once to limit the damage. We will tell you why, and give you the chance to put it right where that is possible.

4. Availability and maintenance

We aim for the services to be available 24/7/365. Planned maintenance is announced in advance where possible and done outside normal working hours. Faults outside our control, such as failures at network providers or in your own equipment, are not covered by this aim.

5. Backups

Backups exist to restore the service after a fault. You should keep your own copy of anything you cannot afford to lose.

6. Support

Support is available through the Connect page and the support chat.

7. Prices and payment

Prices are as agreed in your order. Invoices are due 15th each month. Price changes are announced at least 30 days before they take effect. If an invoice remains unpaid after a reminder, we may suspend the service until it is paid.

8. Duration and ending the agreement

The agreement runs until one of us ends it in writing with 14 days notice. We may end it immediately on a serious breach of these terms.

When the agreement ends you can collect your data until the end date. After that, your data is deleted within 30 days.

9. Personal data

How we handle personal data is described in our privacy statement. For the content you store with us, you are the controller and we are your processor.

10. Liability

We are responsible for delivering the services with reasonable care and skill. We are not liable for indirect loss, such as lost profit or lost data that you could have restored from your own copy. Our total liability in any twelve-month period is limited to what you have paid us for the affected service in that period. These limits do not apply to loss we cause by gross negligence or intent, or where the law does not allow them.

11. Changes to these terms

We may change these terms. Customers are told by email at least 30 days before a change that matters takes effect. If you do not accept the change, you can end the agreement from the date it takes effect.

12. Law and disputes

Norwegian law applies. We will try to settle any disagreement by talking to each other first. If that fails, the dispute is decided by the ordinary courts, with Sør-Rogaland tingrett as the agreed venue.